As the Christmas season is already here, experienced hoteliers are working hard to increase the number of bookings by matching…
How Green Hotels Could Silence Critics and Save the Planet
Ecological Impact of Tourism & Hotels Many people strongly doubt that eco-friendly hotels could ever have a net-positive environmental impact.…
Analysing the Impact of Mass Tourism on Hospitality
Analysing the Impact of Mass Tourism Tourism, as one of the biggest global industries, has a profound impact on our…
Understanding The Needs Of The Lone Female Traveller
Around 20 years ago, Expotel created the award-winning Woman Aware scheme to help hotels better understand the needs of the…
Personalising Your F&B Offering
Ever since actress-turned-designer Anouska Hempel turned Browns Hotel into the world's first boutique hotel, hospitality professionals have been developing new…
Learn to Personalize your Guest’s Experience
Personalisation is a buzzword in the hotel industry, with plenty of new research explaining why hotel guests want a more…
Magic Marketing Questions For Hoteliers
Like any business, the first marketing objective of any hotel is to generate and retain guests. To achieve this goal…
Responding To Negative Reviews On TripAdvisor
Social Media is like fire. It can be a force of great power or a cause of great harm. According…
How To Work With OTAs
According to the great god Google, 80% of all online hotel bookings are now made through Online Travel Agents (OTAs)…
Up-Selling And Cross-Selling In Hotels
Hotels need to cross-sell and up-sell because rooms are left unsold on many nights (depending on location and season) and…